At a glance
Sprinklr Inc is worth $1.60B, about 77 times its fiscal 2026 earnings. Revenue grew 7.6% to $857.2M in fiscal 2026, with 2.7% kept as profit; over 5 years it has grown 17.2% a year. It pays no dividend; it spent $452.8M buying back its shares over FY2022–FY2026. The stock returned −11.0% over the past year with dividends reinvested and −17.4% a year over five years, against +11.5% and +11.7% for the S&P 500. At its worst it fell 44.8% in the 2022 bear market (S&P 500: 24.5%), and was back at its earlier high 11 months after the low.
The business in plain English
Sprinklr sells cloud software that helps large organizations manage their conversations with customers. Its Unified Customer Experience Management (Unified-CXM) platform puts customer service, marketing and other customer-facing teams in one system. It covers more than 30 channels, from messaging, live chat, text and social media to voice and email. Its artificial intelligence (AI) tools range from automated agents that answer customers to analysis that finds the root causes of customer problems. The platform recognizes over 150 languages.
Sprinklr makes most of its money from subscriptions. In the fiscal year ended January 31, 2026, revenue was $857.2 million. Subscriptions brought in 88.2%. Professional services, which typically means help setting up and using the software, brought in 11.8%. The Americas supplied 55.8% of revenue, Europe, the Middle East and Africa 36.1%, and other regions 8.1%.
The company focuses on big enterprises. As of January 31, 2026, it had 1,677 customers, including 59% of the Fortune 100. That was down from 1,930 a year earlier, and Sprinklr said the drop was partly due to a sharper focus on top-tier enterprise customers. Of those customers, 141 paid $1.0 million or more in subscription fees over the prior 12 months, and the average in that group was more than $3.0 million. Customers are located in more than 90 countries and also include marketing agencies, government departments, non-profits and educational institutions.
Price history
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CXM -11.0% over the year to Oct 28, 2026, total return with dividends reinvested.
How it makes money
By product or service
| Subscription | $756.3M | 88.2% |
| Professional services | $100.9M | 11.8% |
By geography
| Americas | $478.3M | 55.8% |
| EMEA | $309.7M | 36.1% |
| Other | $69.1M | 8.1% |
Latest results
- In Q2 FY2027 (ended Jul 31, 2026), revenue was $213.7M, up 0.8% from a year earlier, and net income was $7.1M (-43.6%).
- For fiscal 2026, revenue was $857.2M (+7.6% year over year; +17.2% a year from FY2021 to FY2026) with a 2.7% net margin.
Financial health check
| Revenue growth a year (FY2021–FY2026) | +17.2% good |
|---|---|
| Operating margin | 4.7% weak |
| Free cash flow margin | 18.4% good |
| Return on equity (FY2026) | 3.9% weak |
| Return on assets (FY2026) | 1.9% weak |
| Cash and investments | $231.4M (no borrowings found in the filings) good |
| Fiscal year | Revenue | Net income | Free cash flow |
|---|---|---|---|
| FY2021 | $386.9M | $-38.0M | $4.6M |
| FY2022 | $492.4M | $-111.5M | $-39.1M |
| FY2023 | $618.2M | $-55.7M | $20.6M |
| FY2024 | $732.4M | $51.4M | $62.9M |
| FY2025 | $796.4M | $121.6M | $71.8M |
| FY2026 | $857.2M | $22.9M | $157.8M |
Valuation snapshot
| Market value | $1.60B |
|---|---|
| P/E ratio | 76.8 |
| Dividend yield | None |
Rank among 1514 US companies
Price behavior
| YTD | 1 yr | 3 yr | 5 yr | 10 yr | |
|---|---|---|---|---|---|
| CXM price data to Oct 28, 2026 | -11.2% | -11.0% | -19.7% | -17.4% | — |
Show as a table
| Year | Price data |
|---|---|
| 2026 (to date) | -11.2% |
| 2025 | -7.9% |
| 2024 | -29.8% |
| 2023 | +47.4% |
| 2022 | -48.5% |
| 2008 financial crisis stocks fell Oct 9, 2007 – Mar 9, 2009 | Before this security existed |
|---|---|
| 2020 COVID crash stocks fell Feb 19, 2020 – Mar 23, 2020 | Before this security existed |
| 2022 bear market stocks fell Jan 3, 2022 – Oct 12, 2022 | Lost 44.4% over that stretch · deepest drop along the way 44.8%, back to its old high 10.9 months after the low |
Insider activity
Form 4 filings from 2025-10-29 to 2026-10-29 (25 read): 1 open-market purchases ($851K) and 19 sales ($5.1M), 8 of them under pre-arranged 10b5-1 trading plans.
| Date | Insider | Type | Value |
|---|---|---|---|
| Oct 1, 2026 | Rory P Read President & CEO, Director | sell (plan) | $1.1M |
| Oct 13, 2026 | Jr Stephen M Ward Director | buy | $851K |
| Sep 16, 2026 | Rory P Read President & CEO, Director | sell | $810K |
| Jun 16, 2026 | Rory P Read President & CEO, Director | sell | $761K |
| Aug 10, 2026 | Jacob Scott GENERAL COUNSEL AND CORP. SEC. | sell (plan) | $499K |
Who owns it
Large shareholders (13G filings)
| Ragy Thomas | 27.2% | Jun 30, 2025 |
| BlackRock, Inc. | 13.7% | Jun 30, 2026 |
| Vanguard Portfolio Management | 7.26% | Mar 31, 2026 |
| Battery Ventures IX, L.P. | 3.4% | Sep 30, 2025 |
ETFs with the most weight in CXM
| XSW SPDR S&P Software & Services ETF | 0.63% |
| FYC First Trust Small Cap Growth AlphaDEX Fund | 0.37% |
| BUYO KraneShares Man Buyout Beta Index ETF | 0.31% |
| QSML WisdomTree U.S. SmallCap Quality Growth Fund | 0.3% |
| TPSC Timothy Plan US Small Cap Core ETF | 0.22% |
| CSA VictoryShares US Small Cap Volatility Wtd ETF | 0.19% |
| FYX First Trust Small Cap Core AlphaDEX Fund | 0.19% |
| EES WisdomTree U.S. SmallCap Fund | 0.15% |
What could go wrong
- Shrinking customer count and renewal risk. Sprinklr needs customers to renew and spend more. Its customer count fell to 1,677 as of January 31, 2026, from 1,930 a year earlier, partly by choice as it focused on its largest clients.
- Revenue growth has slowed sharply. Revenue grew about 17% a year over the five years to January 31, 2026, but only 7.6% in the final year and 0.8% year over year in the quarter ended July 31, 2026.
- AI shifts and a fast-changing market. Its market is evolving rapidly, and Sprinklr must keep pace. Its use of artificial intelligence, including agentic AI (software that acts on its own), may bring legal, reputational and competitive risks.
- Profits are thin and fell sharply. Sprinklr lost money in fiscal 2021 through 2023 and warns it may not stay profitable. Net income fell 81.2% to $22.9 million in the year to January 31, 2026, on $857.2 million of revenue.
- Relies on outside clouds and data. Sprinklr runs on third-party data centers and cloud providers. It also uses data from outside sources it does not control. Outages or lost access to that data could disrupt service for customers.
- Two share classes limit shareholder influence. Sprinklr has two share classes, which concentrates voting power with executives, directors and their affiliates. Outside shareholders have limited say over big decisions, including a possible sale of the company.
Recent events
- Quarterly results released
- Executive or board change; Investor presentation or announcement
- Investor presentation or announcement
- Shareholder vote results
- Quarterly results released
- Executive or board change
- Quarterly results released; Other company announcement
- Other company announcement
- Executive or board change; Investor presentation or announcement
- Quarterly results released
For income and retirement investors
Sprinklr pays no dividend, so it provides no income stream. Any return has to come from the share price, and turning it into cash means selling shares. Instead, the company bought back $452.8 million of its own stock over the five fiscal years ended January 31, 2026. That included $152.3 million in the latest year, when free cash flow (the cash left after running and investing in the business) was $157.8 million. The company warns that its buyback program may not be completed.
In the 2022 bear market (a broad market slump), the shares fell 44.8% from January 3 to October 11, 2022. They were back to their January 3 level by September 8, 2023, then slid again. As of October 28, 2026, the stock was down 62% over five years, and at its worst it had fallen 79.9% from a peak. It has only about five years of trading history, so there is no record from the 2008 or 2020 crashes. A single stock carries more risk than a diversified fund.
Questions investors ask
How does Sprinklr make money?
Mostly by selling software subscriptions. In the fiscal year ended January 31, 2026, Sprinklr's revenue was $857.2 million. Subscriptions to its Unified Customer Experience Management platform brought in $756.3 million, or 88.2%. Professional services, typically setup and training, brought in $100.9 million, or 11.8%. Large organizations use the platform for customer service, marketing and customer conversations across more than 30 channels, from social media and chat to voice and email. The Americas supplied 55.8% of revenue.
Does Sprinklr pay a dividend?
No. Sprinklr pays no dividend and paid none in the five fiscal years ended January 31, 2026. Instead, it spent $452.8 million buying back its own shares over that period, including $152.3 million in the latest year. For income investors, that means returns depend entirely on the share price, and turning the investment into spending money requires selling shares.
Is Sprinklr profitable?
Yes, but only slightly. Sprinklr earned $22.9 million in the fiscal year ended January 31, 2026, on revenue of $857.2 million. That was down 81.2% from $121.6 million the year before. It works out to a net margin of 2.7%, or 2.7 cents of profit per dollar of sales. The company lost money in fiscal 2021 through 2023. Free cash flow, the cash left after running and investing in the business, was stronger at $157.8 million.
How has Sprinklr stock performed?
Poorly over most periods. As of October 28, 2026, the shares were down 11% over one year and 62% over five years in total. By calendar year, they fell 48.5% in 2022, rose 47.4% in 2023, then fell 29.8% in 2024 and 7.9% in 2025. They were down 11.2% for 2026 through October 28, despite a 38.8% gain in the month to that date. The deepest drop from a peak in their trading history was 79.9%.
Who controls Sprinklr?
Insiders hold outsized voting power. Sprinklr has two classes of common stock. The company says this concentrates voting control with its executive officers, directors and their affiliates and limits other shareholders' influence. In ownership filings, Ragy Thomas reported a 27.2% stake as of June 30, 2025. BlackRock reported 13.7% as of June 30, 2026, and Vanguard Portfolio Management reported 7.26% as of March 31, 2026.